Q: Do you have any questions you'd like to ask us?
A: Perhaps you're confused about in general or about Gucci handbags in particular? That is precisely what our Frequently Asked Questions page is for. Here you can get answers to your questions about Gucci handbags, other kinds of and - most importantly - how e-lv.net works. So please do not hesitate to click on the category links below and to explore the information we've posted online about replica Gucci handbags and other topics. Here are the categories:

Q: The Product I want is out of stock! When will you have it back?
A: When an item is out of stock it generally takes two weeks to one month to bring it back up on the site. You will know a product is out of stock because the “Buy Now” is gone. When the button reappears next to your desired item, this means it is available again. If it has been a long time and the item is still not available, it may have been discontinued. You can contact us to confirm if you find this to be the case.
When our bags are out of stock it generally means we are lacking a certain material needed to manufacture them to be exactly like the authentic bags. Rather than cut corners we wait until we have the proper materials to make a mirror copy of the original, and won’t return a design to our shelf until this is the case.

Q: I tried phoning, but your phone is busy!
A: Though we’ve quickly grown into a large company, we only have one toll free line! Sometimes when we are on the line with another customer, or out of the office you will be answered by our voice messaging service. Please leave us a message. We will contact you during our working hours (8am—4pm EST) (that is NY time). We also offer live chat, which you will find linkable from the left side of our homepage. You can also reach us by email at bestwatchservice2010@gmail.com. Please leave the time and a telephone number in your email and our customer support will contact you as soon as possible.

Q: What are your guarantees?
A: We have total confidence in the quality of our merchandise and; therefore, confidently guarantee your 100% satisfaction. If you are unhappy in any way with your purchase simply return your purchase by courier for a full, hassle free, refund. You must return your product(s), new and unworn within 7 days of receipt for a refund. The cost of return shipping is the customer's responsibility. You must provide us with a tracking number before a replacement or refund can be issued. There is no restocking fee. If you have any questions about returns you can contact us anytime. We are here to help.

Q: Do you guarantee through customs?
A: We have total confidence in the quality of our merchandise and; therefore, confidently guarantee your 100% satisfaction. If you are unhappy in any way with your purchase simply return your purchase by courier for a full, hassle free, refund. You must return your product(s), new and unworn within 7 days of receipt for a refund. The cost of return shipping is the customer's responsibility. You must provide us with a tracking number before a replacement or refund can be issued. There is no restocking fee. If you have any questions about returns you can contact us anytime. We are here to help.

Q: How can I return my bag(s) for a refund or exchange?
A: To have a return request processed you will simply need to send us an email with the details of your order and the products you would like to return. In order for us to process a replacement or refund you will have to return the products you received at your own expense and provide us with a tracking number for the return package. There is no restocking fee.

Q: How does your shipping guarantee work?
A: Our free shipping is express 7-10 days and is guaranteed delivery. It is guaranteed to clear customs and guaranteed delivery right to your home. We will not be held responsible for any import tax charged on your package; but can assure you that 99% of our customers receive their shipment with no absolutely no hassles from customs. This is because we avoid such charges by shipping all our bags marked as low value and specially wrapped. In the rare event of seizure we will reship once at our expense.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard and Western Union. To read more about Western Union visit: www.westernunion.com.

Q: How close are your bags to the authentic ones?
A: The quality of our bags is our biggest priority. We will not manufacture a design until we have studied the original for it’s exact markings and materials. We manufacture our own replica exclusively so we can oversee the production of each item. Each handbag is thoroughly inspected before shipping to ensure superior quality standards.
All our handbags are made with the exact materials of the originals. They are identical right down to the serial number embossed on the interior. Each bag comes complete with all the correct accessories included in the original item such a brand tags, dust bag, extra straps, etc…The photos on our site are of a random sampling from our own stock. The bag you receive will be identical to the one you saw in the picture.

Q: Do your handbags have proper serial numbers and the right tags?
A: Yes. All our bags are shipped with the same accessories and extras as the authentic handbags; this includes serial numbers and date code with each item. Also we include an original dust bag as well as original items such as tags, and extra straps.

Q: What is your affiliate pay out?
A: We pay a 15% commission on every sale you bring us. Upon signing up you will be given a back end system where you will be able to monitor all your sales and clicks and the money they bring you.

Q: How can I sign up?
A: Please visit our affiliate’s page and click on the sign up link, then give us your details. A user name and password will be sent to you immediately.

Q: When will I be paid?
A: We payout once a month on the 15th, as long as your payment is above $200. If not, your income will be added to the next month’s pay until it reaches $200. There is a $40 wire fee for a bank wire which will be shared by the affiliate and merchant.

Q: How does your Drop Shipping program work?
A: Drop Shipping is for resellers who wish to use us as their supplier. Basically, the program allows you to order items from us one at a time, while paying only wholesale price, plus a drop shipping fee of $15-$30, and we will ship a quality product directly to your customer’s door by guaranteed express delivery. This allows you to concentrate on making sales, and avoid the hassle, the time, and the money of manufacture, supply and shipping. Your customers will never need to know their bags came from a third party.
Please visit our drop shipping page to learn about methods of payment and how the partnership works.

Q: Can I buy a sample for the wholesale price?
A: Unfortunately we cannot sell only one bag for wholesale price. What we can do; however, is to suggest you to make your first purchase for retail price. Then once you’ve seen the products and are ready to buy more we will refund the difference from your next wholesale order.

Q: How does eBay reselling work?
A: We do not, and would not, sell our products on eBay and; so, don’t have a whole lot of information to offer on this subject.
We do know that some of our customers resell our handbags on eBay. We; therefore, suggest simply that you inform yourself before doing so. You should know that eBay has rules against selling anything other than original items. Many vendors on eBay choose to lie obviously, although some might actually reveal the truth by email correspondence with their customers before completing the sale.
If you are thinking of buying replica bags on eBay be aware that authentic designer products are only available from the boutique or online at www.ateshop.com. While some used bags will be available, you should perform a complete check of the bag’s quality and vendor credibility before shelling out.

Q: How Does EBay Work?
A: We do not use EBay for selling products, so we are certainly not experts on the subject. We know for a fact that some or our clients resell our products on eBay. And, we know that Ebay requires that you sell original products. Some people lie about authenticity, while others reveal the truth through email. We also know that many online retailers try to sell “authentic bags online. This is not possible considering that only the authentic company, www.ateshop.com can sell these bags online.

Q: Can I use your pictures on my site?
A: No, sorry about that. As you can imagine the accuracy and authenticity of our photos is very important to our customers in deciding to purchase from us. Clearly, if we were to offer our photos out to other sites it would call to question whether our own pictures are of our own handbags. Every one of our pictures is of our own exclusively manufactured product and; therefore, we are unable to offer their use to anyone. We recommend taking photos of your own products as it is well worth it in building customer trust.

Q: How do your wholesale deals work?
A: We offer 15% wholesale discount for all purchases over $700. To receive our wholesale discounts, simply purchase roughly 4-5 bags (depending on individual price) and the discount will be automatically calculated. For example if you make a purchase worth $1000 retail the shopping cart will automatically adjust your bill to $600.

Q: Your shipping is WORLDWIDE. Is there any place you can’t ship to?
A: Currently, thanks to a high volume of customs seizures we cannot ship to Asia. We take no chances as regards this to protect our “guaranteed delivery” policy. We sincerely apologize for the temporary inconvenience and hope to be able to offer our Asian customers shipping again soon.

Q: How much does shipping cost?
A: We offer free shipping to North America, Europe, and Australia. Customers in Africa & South America pay $20 for a retail order and $10 per bag for wholesale orders.

Q: How long does it take for shipping?
A:
If you are away from home at the time of delivery, a notice will be left on the door, and the package will be available for pickup at your nearest post office.

Q: Why doesn’t my tracking number work?
A: We ship our products out of Guan Zhou China. Generally it takes 3 days before the package is relayed by Chinese courier to your home country courier. During this time (the first 3 days) tracking is impossible. Only once it arrives in your own country will you be able to track it. To find out what website to track your package on visit: www.ems.com or consult our instructions in the email we sent you with the tracking number. If you experience any problems please don’t hesitate to contact us.

Q: Will I be asked to pay any Import taxes?
A: To avoid incurring import taxes our goods are shipped with a low value marking, ($50 per box). Since most countries do not charge import tax on low value imports like this our customers almost never have to pay duties. In the rare case that it happens, the customer is responsible for any charges, but 99% of our customers are not charged any duties.

Q: Do we have to pay any additional taxes?
A: Even though we mark our packages at low value to avoid incurring import taxes, sometimes random checks are made and the customer may be asked to pay an import tax of 8% or so. This is extremely rare. Keep in mind that we do guarantee delivery, and in case of your package being seized, we will reship to you at our own expense!

Q: Can I have my order shipped to a P.O Box?
A: Yes, we can ship to P.O Boxes.